Question 1

How does offline mode work?

Accepted Answer

Every action is applied instantly to a local database. If you're offline, changes queue and replay automatically when connectivity returns. Works for folders, notes, tasks, sprints, epics, and tags.

Question 2

Which AI models are available?

Accepted Answer

We support Anthropic (Claude) and OpenAI through a pluggable provider system. Every seat gets every model — usage draws from your firm's pooled monthly AI allowance, with prepaid credit packs for extra usage.

Question 3

Where does my data live?

Accepted Answer

Your data lives in PostgreSQL on AWS with encryption at rest. On mobile, a local copy is cached for offline access. Authentication is handled by WorkOS. Each organization's data is fully isolated.

Question 4

What does incognito mode do?

Accepted Answer

Incognito chats are excluded from history, memory, and AI personalization. Messages are stored server-side for safety compliance but never surface in any user-facing feature.